Customer Journey

1st Sep, 2021 | Bathroom Design, Bathrooms, En Suite, Quality, Wet Rooms

It’s easy to talk about all the changes you would like made to your bathroom, but sometimes it’s really difficult to imagine its true potential when you’re not a bathroom specialist. Sometimes we all really need to see what can be done with a space in order to be able to be inspired about our own rooms. So come along on the journey of a previous customer to see what we were able to do with their space.


An outdated traditional bathroom that doesn’t make the most of the space.


A visual to help the customer see what can be done with their room, enabling them to see the space from many different angles. In order to optimise space and storage, a Dansani wall hung vanity provides just this with two drawers and optional LED lighting. A walk in shower area with the beautiful Saloni wood effect tiles then elongate the space and a simple close coupled WC completes the set. Even the little things you wouldn’t necessarily think about such as tile trims, we like to get your say to make sure everything is covered. Genesis supply a wide range of finishes and sizes so you can select which one is right for the perfect finishing touch.


Tanking systems are really important in wet rooms, to ensure the room is completely waterproof. We use preformed wet room trays to ensure the gradient is correct to allow the water to drain away. We also allow a flexible membrane on the timber substrate to allow for heat expansion. These are the details which make us specialists in wet rooms. We believe in using high quality materials as well as high quality products when designing. Tilemaster are a company who have been at the forefront of industry research for many years and supply our grout, adhesives and tanking kits to help ensure our projects are finished to a beautiful and professional standard.



Final images showing how we helped our customer achieve their goals of a spacious showering area, strip lighting in their vanity and an easily accessible heated towel warmer, which is IP44 rated and suitable for wet rooms.



Your Feedback:

As a small business our reviews and the feedback we receive from clients means so much, we love hearing your thoughts so we can improve our services as we grow. This is a review from the client whose project was based in Eakring near Newark, Nottinghamshire.